Clearwater Ferry is part of PSTA’s fixed-route system and is operated by a private contractor required to comply with all applicable federal, state, and local laws, including PSTA’s policies regarding individuals with disabilities. This includes providing equal access and ensuring non-discrimination based on disability.

 

Passengers with disabilities have full access to all ferry services and facilities, with no additional restrictions beyond those for other riders. No advance notice, medical documentation, or a Personal Care Attendant is required unless preferred by the customer. Safety announcements are provided both orally and in writing on board. Schedule, fare, and policy information are available online and in alternative formats upon request.

 

Ferry staff are trained to assist customers with disabilities upon request. This may include assistance with fare payment, navigating from the drop-off point to the boarding area, boarding with belongings or service animals, seating (including securement of mobility devices), accessing safety materials, and exiting the ferry.

 

If a request for assistance cannot be fulfilled, or if a customer believes their access is limited, they may address the concern with the vessel captain, who serves as the Complaint Resolution Official. Formal ADA complaints and Reasonable Modification requests can also be submitted via the forms available on PSTA’s ADA webpage.